Shari was very helpful when I called about maintenance on our gas fireplace. She took the time to research information on a replacement remote as well as recommending a person that could maintenance our gas fireplace. We purchased our gas fireplace from the Fireplace people and could not be happier.

I finally found someone that would go above and beyond to assist in finding parts for a stove pipe and chimney cap from a company that is no longer in business. Thank you Shari B for your assistance in the search!

Friendly people and great selection.

Good selection and salesperson was very knowledgeable

I searched product Lopi wood stove dealership and found The Fireplace People. All staffs are very nice. Especially I wanted say thank you to Dylan. He helped us to choose the correct size for our house and work was done quickly and at a great price. I highly recommend them to anyone looking for any work to be done on their fireplace!

The staff was very helpful, addressed all of our questions providing us with a solution to meet our needs. Their select is wonderful and if you are looking for any sort of fireplace insert, this is the place. Thank you Kelly and family.

Our experience with The Fireplace People was exceptional. From start to finish everyone was polite, professional and knowledgeable. Final product is absolutely amazing.

Shari was very patient with me and answered by hundreds of questions, not only before the purchase but after I had the wood burning fireplace insert installed. My wife and I have enjoyed the insert immensely this past winter. We're looking forward to many more warm, toasty winters with the fireplace insert. Thanks!

I purchased a Fireplace Xtrordinair Pro Builder from The Fireplace People back in January. This led me to meet and work with Shari. The experience from start to finish with Shari was night and day compared to most other companies I called to get quotes from and had questions for. Shari made my purchase and my experience comfortable in knowing I picked the right company to do business with. If it wasn't for Shari I would most likely still be looking for a gas fireplace. Thank you Shari for being kind and professional in helping my family make the right purchase.

I would like to THANK Shari for all the kind help she provided while I was in the process of purchasing my grill. The assistance that was provided when purchasing a very expensive appliance is very important and she was amazing. Again thanks for all your help.

My husband and I worked closely with Shari B. through the entire process of picking out a suitable direct vent fireplace for our home. She was pleasant to work with and very professional knowing the product she was selling to us. She also made us feel comfortable calling to ask questions when needed. Shari also was able to guide us to a perfect mason to do the finished brick work for the fireplace. Many thanks to Pat, for helping us out as well. Given the difficult times we are in with COVID, the Fireplace People made this process as smooth as they could. Our family loves the new fireplace and we plan to have wonderful gatherings around it for years to come! Thank you, Shari

I would like to publicly thank the Fireplace People, and especially Jeff Lyons. I had a minor issue with my fireplace remote control. Jeff called me personally and resolve the issue with a new remote, free of charge, no questions asked. That is the kind of customer service that deserves recognition.

The technician Josh was very thorough, clean and professional. He performed his work efficiently and answered all of my questions. Josh was meticulous in cleaning and reassembling my fireplace unit.
I was very pleased with this service.

Shari was very helpful, and very knowledgeable, as she answered all of our questions. We were in need of learning about all the fireplace options for the rebuilding of our damaged living room that originally had a brick and mortar fireplace in it. She was a pleasure to work with, and always professional in our dealings with her.

I was so pleased with the help and patience of both Shari and Pat. I couldn't make up my mind on the gas fireplace or stove. Shari showed us each aspect of both and then pat helped answer even more questions. Thank you for being so kind in this day and age. So love my new gas fireplace gas stove!! Thanks guys!!

I worked with Shari to replace very outdated brass fireplace glass doors on my gas fireplace and also update the interior with all new logs, fake soot and a remote control. I was very happy with how everything turned out, the exterior is much more modern looking now and the new logs look terrific. Shari was great to work with and very patient in explaining to me the various options. The installers were also very professional and neat. I am 100% happy with the outcome.

I entered the store knowing little to nothing about gas fireplaces. Shari was very knowledgable about the different products, and explained it so that I could easily understand the different types and the features, and take that information back to my husband. I love the showroom, being able to actually see the various choices. And I really like being able to customize in the website. All around a great experience. Thank you!

I bought my fireplace 10 months ago and am now just getting it installed due to various delays. All through that time, Shari has helped me with any questions that have arisen. She has been super responsive and helpful with the entire installation process. What a great resource she is for the company. Keep up the great work Shari!!!!

I changed my wood burning fireplace to gas. My experience with Shari was phenomenal. She is extremely thorough, knowledgeable and a pleasure to deal with. She follows through with all that she says and goes out of her way to help you. She is an exceptional sales person. My only negative ( in general) is that my glass door was cracked. I am awaiting a replacement

I was extremely pleased with the service I received from the staff at The Fireplace People with the purchase and installation of a gas fireplace for my recently purchased condo in Ocean City. My decision to contact The Fireplace People to complete this job was easy. They installed and have provided excellent service over the years for the fireplace at my primary residence in Cherry Hill. I would like to give a special shout out to Shari, the sales rep who I spoke with during my initial contact. She was extremely professional and patient with me during our many phone conversations. Shari answered all my questions, and when she didn't have an answer to a question, she researched it or checked with a tech, and got back to be in a timely fashion. Thank you, Shari.

The first time I called this company, I spoke to Shari. I explained to her that I had a very old ( 30 yr.) gas fireplace, that needed a new outside vent cap. She took all the info and said she would get back to me.
In just a couple of days she emailed me with a response, which in these days is unheard of. Unfortunately, the parts are no longer available. With that being said, she tried every other option in order to resolve my issue. Shari was very knowledgeable, professional and personable. I would highly recommend this company . Thank you Shari, for all your help, it was very much appreciated.

Just wanted to compliment your service person who converted our fireplace to gas recently. His name was Ed and he did a terrific job!!! He called us in advance to let us know of his arrival time. He was there on-time and got right to work, but answered all of our questions. Plus, he was very friendly & personable. We had a great experience with him..........he's the kind of guy who would make us recommend your company to anybody else who was looking for this kind of work to be done!!
Please pass along our appreciation to him for a job well done!!!!

Hi Bob,
Thank you for taking your time to contact The Fireplace People and letting us know about your experience with service department. It is very nice to hear that our employees our maintaining our goal of 100% customer service. We hope you refer us to your family and friends. We look forward to servicing your fireplace in the future.

Stay Warm,
The Fireplace People

I wanted to let everyone know that Josh repaired our wood burning fireplace and we are so thrilled. We use our fireplace almost every nite and it needed new motors and brick and some TLC. Josh did it all. It looks like new and runs like new. Josh is an exceptional technician and could not have been more professional. A big shout out to you JOSH.

Hi Tina,
Thank you for taking your time to contact us about Josh. It is always nice to hear when our employees our giving our customer exceptional service. We hope you will refer us to your family and friends and look forward to servicing you again in the future.

Stay Warm,
The Fireplace People

My first experience with The Fireplace People and Josh their technician was last spring when he came to service my nephew's gas fireplace. He and his family were getting ready to move into a home that had been vacant for about 6 months. Josh was very thorough and took the time to explain the workings to my nephew. I knew I needed my vent free fireplace serviced and cleaned. Right before Christmas I couldn't keep the pilot lit. I scheduled a service call and asked for Josh. Cheryl, in the office was very friendly and scheduled my appointment. Josh was on time, professional and very thorough. There was no mess for me to clean up. I wanted a thermostat set up in my sunroom. Josh actually saved me time and money by explaining the advantages of a thermostatic remote vs one on the wall. I needed a new remote anyway. Josh took the time to explain how it worked and answered all my questions. I will have my fireplace cleaned once a year as he recommended and I will be requesting Josh, as will my nephew. Thank you very much, Nancy Meschter

We purchased a cast iron stove, fan and another stove in the past. We are most impressed with all the people that work there. They are helpful on the phone , the repair staff are neat and tidy, the parts people will go to great lengths to find parts for you and nothing is to much trouble. We live in a world today of people being too busy to help you, This is not the case at The Fireplace People store. Kelli Fisler was very helpful and spent time finding information to help us with our stove and we will be long time clients because of his taking time to help us.
-Forever Clients

The place where we purchased our fire place went out of business. We found ourselves in need of service and started to call around. The Fireplace People were both responsive and friendly. Our appointment was set and we received a call on the day of service from Josh the service tech. He gave us our two hour window and arrived promptly at the start of the window. We did not have to wait for the two hours. While in our home Josh was very professional, polite and friendly. He was respectful of our home and was very carful not to damage or dirty anything. He cleaned our gas log set and left no detail out. He recommended we clean it once a year, which we intend to do. The Fireplace People have earned our trust and future business. Thank You Shirley and Josh! Brendan & Mallory Connell